FAQ – Frequently Asked Questions

You send us your EIN number (from the IRS) with the name change. Once we verify with the IRS, we update your account.

The new business owner simply applies for merchant services under their name. Once this is approved, the business owner activates their new account and may begin processing under their MID. At this point, the existing MID will be closed.

Call our support team at 800-123-4567, and they will walk you through the process. In most cases, this is completed in 10 minutes or less.

To update new banking, a form will be emailed or faxed to you. When completed, send a copy of a voided check or bank letter to us by fax or email along with the form. We then process your request and update your new banking. During this process, Do Not Close Your Prior Bank Account until this has been completed.

American Express created the American Express OnePoint program to offer small to medium-sized merchants a cost-effective and all-in-one solution
that provides the convenience of a single source for statements, settlements and customer service for all major card brands.

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store, or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID).

The Payment Card Industry Security Standards Council (PCI SSC) was launched on September 7, 2006 to manage the ongoing evolution of the Payment Card Industry (PCI) security standards with a focus on improving payment account security throughout the transaction process. The PCI DSS is administered and managed by the PCI SSC, an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover, and JCB.).

All fees are deducted between the first and the third of each month. These fees will be debited from the bank account on file.

Account access is available online. This will allow you to view batches, deposits, and statements. Please click here to request online access.

If you are utilizing the online portal eMerchantView or Portfolio Manager, your statement will be available on the first or second of each month. Your statements are mailed the first week of each month. Both coincide with each other each month. You cannot view a statement before the month’s end, as all fees are required then as processing varies due to card types accepted.

If you have a separate business account with American Express, they will charge and deposit you separately. We do have a program available called
American Express One Point that will combine those charges and credits with Visa, Master Card, and Discover. Most businesses that process volumes below $500,000 a year in American Express alone qualify for this program with First Data.

Authorize.net does have fees associated with access as well. These fees will be charged each month depending on the amount of processing you generate. There is a small monthly fee to utilize the gateway.

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Contact us today at  (866) 444-7152