FAQ

My business recently changed from a sole proprietorship to an LLC. How do I update my account?

You would send your EIN (from the IRS) number with the name change.
Once we can verify with the IRS we would then update your account.

I am selling my business, but the new owner would like to continue on with your services. How do we make this change?

The new business owner would apply for merchant services under their
name. Once this is approved, the business owner activates their
new account and may begin processing under their MID. At this point, the
existing MID would be closed.

I recently moved my business. How do I update my terminal to print the correct address?

You can call our support team 1-800-123-4567 and they will walk
you through that process (in most cases this is completed in 10 minutes or
less).

How do I update my bank account information?

To update new banking, a form would be emailed or faxed to you. When
completed, the merchant would send over a copy of a voided check or bank
letter and fax or email back to us along with form. We would then process
your request and update your new banking. During this process Do Not Close
your Prior Bank Account until this has completed.

How do I start accepting American Express? What is One Point?

American Express created the American Express OnePoint program to
offer small to medium-sized merchant a cost-effective and all-in-one solution
that provides the convenience of a single source for statements, settlement
and customer service for all major card brands.

What is PCI Compliant? Why must I become PCI compliant?

The Payment Card Industry Data Security Standard (PCI DSS) is a set of
requirements designed to ensure that ALL companies that process, store or transmit
credit card information maintain a secure environment. Essentially any merchant that
has a Merchant ID (MID).

The Payment Card Industry Security Standards Council (PCI SSC) was
launched on September 7, 2006 to manage the ongoing evolution of the
Payment Card Industry (PCI) security standards with focus on improving
payment account security throughout the transaction process. The PCI DSS
is administered and managed by the PCI SSC
(www.pcisecuritystandards.org), an independent body that was created by
the major payment card brands (Visa, MasterCard, American Express, Discover and JCB.).

When are monthly fees deducted from my bank account?

All fees are deducted between the 1st and the 3rd of each month. These fees
will be debited from the bank account on file.

Can I access my account information online?

Account access is available online. This will allow you to view batches,
deposits and statements. Please click here to request online access.

Do I get access to my statement before I am charged?

If you are utilizing the online portal eMerchantView or Portfolio Manager your
statement will be available on the 1st or 2nd of each month. Your statements
are mailed the first week of each month. Both coincide with each other each
month. You cannot view a statement before the months end, as all fees are
inquiried then as processing varies due to card types accepted.

Why am I getting separate charges from American Express / Authorize.net

If you have a separate business account with American Express they will
charge and deposit you separately. We do have a program available called
American Express One Point that will combine those charges and credits with
Visa, Master Card and Discover. Most business that process volumes below
$500,000 a year in American Express alone qualify for this program with First
Data.

Authorize.net does have fees associates with access as well. They will be
charges each month depending on amount of processing you process. There
is a small monthly fee to utilize the gateway.

FAQ didn’t solve your problem?

Here’s a way to contact us

Contact us today at  (866) 444-7152