FAQ – Frequently Asked Questions

My business recently changed from a sole proprietorship to an LLC. How do I update my account?

You send us your EIN number (from the IRS) with the name change. Once we verify with the IRS, we update your account.

I am selling my business, but the new owner would like to continue on with your services. How do we make this change?

The new business owner simply applies for merchant services under their name. Once this is approved, the business owner activates their new account and may begin processing under their MID. At this point, the existing MID will be closed.

I recently moved my business. How do I update my terminal to print the correct address?

Call our support team at 800-123-4567, and they will walk you through the process. In most cases, this is completed in 10 minutes or less.

How do I update my bank account information?

To update new banking, a form will be emailed or faxed to you. When completed, send a copy of a voided check or bank letter to us by fax or email along with the form. We then process your request and update your new banking. During this process, Do Not Close Your Prior Bank Account until this has been completed.

How do I start accepting American Express? What is One Point?

American Express created the American Express OnePoint program to offer small to medium-sized merchants a cost-effective and all-in-one solution
that provides the convenience of a single source for statements, settlements and customer service for all major card brands.

What is PCI Compliant? Why must I become PCI compliant?

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store, or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID).

The Payment Card Industry Security Standards Council (PCI SSC) was launched on September 7, 2006 to manage the ongoing evolution of the Payment Card Industry (PCI) security standards with a focus on improving payment account security throughout the transaction process. The PCI DSS is administered and managed by the PCI SSC, an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover, and JCB.).

When are monthly fees deducted from my bank account?

All fees are deducted between the first and the third of each month. These fees will be debited from the bank account on file.

Can I access my account information online?

Account access is available online. This will allow you to view batches, deposits, and statements. Please click here to request online access.

Do I get access to my statement before I am charged?

If you are utilizing the online portal eMerchantView or Portfolio Manager, your statement will be available on the first or second of each month. Your statements are mailed the first week of each month. Both coincide with each other each month. You cannot view a statement before the month’s end, as all fees are required then as processing varies due to card types accepted.

Why am I getting separate charges from American Express / Authorize.net

If you have a separate business account with American Express, they will charge and deposit you separately. We do have a program available called
American Express One Point that will combine those charges and credits with Visa, Master Card, and Discover. Most businesses that process volumes below $500,000 a year in American Express alone qualify for this program with First Data.

Authorize.net does have fees associated with access as well. These fees will be charged each month depending on the amount of processing you generate. There is a small monthly fee to utilize the gateway.

FAQ didn’t solve your problem?

Here’s a way to contact us

Contact us today at  (866) 444-7152